Mohan Krishna
Enterprise Solutions Consultant · B2B SaaS Pre-Sales
12 years in US customer success and support, including 6.5 years in SaaS pre-sales and solution consulting. I help enterprise buyers see how ATS and recruiting platforms fit their workflows, from discovery and technical demos to RFPs, proofs of concept and integration design, with a focus on healthcare and IT staffing. Currently at Pearson, based in Hyderabad, India.
What I do
Discovery & demos
Turning stakeholder requirements into tailored demos and ROI stories that C-level buyers can act on.
RFPs & proofs of concept
Leading technical responses and POCs from scoping through to a confident decision.
Integrations
REST APIs, job board and HR system integrations, background verification partners.
AI-driven workflows
Positioning AI features in recruiting and staffing with clear, practical use cases.
Experience
Pearson
Sept 2026 – Present · India
Enterprise Solutions Consultant
- Help organizations address complex workflow challenges by aligning technical solutions with business needs.
Ceipal
6 yrs 7 mos · Mar 2020 – Sept 2026
Enterprise Solution Consultant
Jun 2024 – Sept 2026 · Hyderabad, India
- Led pre-sales for enterprise ATS and recruiting deals in healthcare and IT staffing.
- Ran discovery, technical demos, RFPs and POCs; aligned C-level stakeholders.
- Advised on REST API, job board and HR system integrations.
Product Support Manager
Apr 2024 – Sept 2024 · Rochester, New York, USA
- Escalation point for Customer Support, Account Management and Customer Success on product challenges.
- Defined measurable goals and kept communication consistent across internal teams and customers.
- Ran regular assessments and gave feedback to drive team growth.
Associate Manager
Apr 2022 – Apr 2024
- Promoted into leadership in 2022; led a team of 11 handling enterprise accounts.
- Managed 320 clients with $130K MRR, very low churn and the highest client win-backs.
- Hosted webinars and training sessions to raise tool adoption and generate referrals, reviews and testimonials.
- Turned client feedback into product suggestions and optimized workflows to remove bottlenecks.
Onboarding Specialist
Mar 2020 – May 2022 · Rochester, New York, USA
- Onboarded complex and enterprise clients to the Ceipal AI-powered talent acquisition platform after the sale.
- Delivered training, in-person client visits and technical configuration built around each client's recruiting workflow.
Diebold Nixdorf
Apr 2017 – Dec 2019 · Hyderabad, India
Senior Information Technology Analyst
- Managed global IT service desk operations in German and English with a team of 30+ associates.
- Kept service delivery within SLA and handled major incident management under pressure.
Dell
Mar 2016 – Apr 2017 · Hyderabad, India
Client Support Technician
- Troubleshot Windows OS and hardware issues, tracked tickets in Siebel CRM, and guided teammates on process updates.
Sitel
Apr 2014 – Feb 2016 · Hyderabad, India
Customer Service Representative
- Supported US clients on Earthlink ISP technical issues; won the "Reach for the Star" customer service award twice.
Skills & technologies
Education & certifications
Andhra University
Bachelor of Technology (B.Tech), Computer Science · 2007 – 2011
Contact
Open to conversations about enterprise pre-sales and solution consulting.